Frequently Asked Questions

Everyone can be a Customer of ZplatinTower Bank, but he\she must be not less than 18 years old.

You may become a client of the company and it is totally free of charge. All you need is to sign up and fill all required fields. It takes less than 2 minutes to complete sign up.

We pay great attention to security and privacy. All information on our website is protected by SSL. We do not divulge any personal data of our customers to third parties. Your participation is strictly confidential.

Absolutely! You can make cash deposits at any of our ATM's located at your nearest branch using your Visa debit card with immediate availability. Third party ATM's located within our all point network or shared branch locations do not offer the ability for cash or check deposit.

If your Visa® Debit Card was stolen, or you just misplaced it and need a new one, you can: Visit a Branch to cancel the lost or stolen card and have a new debit card issued to you instantly.

The availability of your funds depends on the type of check being deposited and the method being used for the deposit.

Please refer to the check hold section of our Important Account Information (Consumer) disclosure for check hold details or contact us for detailed information.

You can withdraw up to $1,000 daily. However, some machines have set limits so you may have to conduct 2 or more transactions.